Shipping policy
At Tralife, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, fast, and secure shipping services. Below is our detailed shipping policy to help you understand our order processing, delivery, and after-sales logistics rules.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment in the shortest possible time to ensure you receive your fresh seafood products promptly and maintain optimal product freshness.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Our standard international delivery generally takes 7–14 business days to arrive. The actual delivery time may vary slightly depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we support expedited shipping service. You can select the rush shipping option during checkout to enjoy faster delivery.
3. Shipping Cost & Transparent Pricing
Shipping fees are calculated in real time based on the total weight of your order and your shipping destination. The exact and final shipping cost will be clearly displayed on the checkout page before you complete the payment. We have no hidden fees or extra charges, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are independently determined and charged by your local customs authority. These additional fees arethe responsibility of the order recipient.
We recommend that you check the local import regulations and tax standards of your country/region before placing an order to avoid unexpected additional costs and delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-standard high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our customized packaging can effectively protect products from extrusion, damage, and temperature changes during long-distance international transportation, maximizing the freshness and integrity of your seafood goods.
For high-value orders, we provide an optional shipping insurance service at checkout. You can choose to add insurance for your order to get full shipping protection and shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products immediately upon receiving your order. If you find packaging damage, leakage, deformation, or product abnormalities caused by transportation, please take clear photos as evidence, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality problems or defects after signing for the order, please submit a support request with relevant photos and videos to our customer support within 48 hours of delivery. We will verify the issue quickly and provide targeted solutions including returns, exchanges, or compensation services.
7. Customer Service Support
If you have any questions about order processing, shipping status, customs clearance, delivery delays, or logistics-related issues, our professional customer support team is always ready to help you. Feel free to contact us via email or phone, and we will reply and resolve your problems as soon as possible.
Final Statement
We keep optimizing our logistics system and packaging solutions to provide every customer with a faster, safer, and more worry-free international shopping experience for New Zealand premium seafood. Thank you for shopping with Tralife!